Clinic/ Healthcare Systems and Services!
Two-way Text, Email, Voice etc. for Appointments, reminders, feedback and more.....
Clinics Connect is an on-line appointment scheduling, chronic patient reporting/ communication, appointment confirmation, reminder, and automated recall system for Healthcare Providers, Clinics and Hospitals. There is no long-term contract or restrictive cancellation policy. Clinics Connect can be used as standlone system or integrated with your current clinic management system for no charge or minimal charge depending on your system. Integration with your current website is also available, it is as simple as adding a button on your website which would enable your patients to click and make appointments online 24x7.
Communication | Appointment Features
ClinicsConnect provides automated Text, Email and Voice communication to provide your patients with the best service possible appointment details and reminders. Using two-way integration, ClinicsConnect is able to automatically send reminders and input the confirmations back into your practice management software’s scheduler. ClinicsConnect messages are completely customizable, allowing you to tailor your reminders specific to the patient or procedure.
Patients are getting harder to track down through manual phone calls, which is why ClinicsConnect offers patients the choice of how they want to be contacted. With ClinicsConnect automated email, text, and voice message reminders your patients will be able to confirm their appointments how they want, when they want. Preferred communication time option is also available which is useful for patients who work in shift based jobs and may not be available during the day.
ClinicsConnect can send every message to your patients in their preferred language. Whether it is an appointment reminder, feedback, survey or newsletter, ClinicsConnect will ensure the right message is sent to each patient automatically. ClinicsConnect can support almost any language in your email and text messages and supports English, French, Hindi, Punjabi, Mandarin, Urdu, Cantonise, German and Spanish for your voice messages. ClinicsConnect is the only communication system which supports Hindi, Punjabi, Urdu, Cantonise and Mandarin.
All the communication templates ClinicsConnect system can be customized to suit your clinic needs. You can choose default templates available on ClinicsConnect system for communication or customize for your needs. Templates can be accessed and changed anytime using ClinicsConnect online admin portal. Multi Language support enhances custom templates even further. Start using ClinicsConnect custom communication using Text, Email and Voice today and see the difference.
Marketing | Other Features
In today's competitive market, it is more important than ever to understand and manage the overall patient experience at your practice. If activated, ClinicsConnect will automatically send your patients a survey following their appointment to ensure anything can be resolved before it becomes an issue. ClinicsConnect feedback | surveys offer fully customizable reporting, helping you determine your patients perception of your office.
With ClinicsConnect two-way integration, you choose which procedure codes are recall appointments. Many offices use the recalls to help remind patients they are overdue for a cleaning, whitening or other appointment. Whatever the recall appointment, ClinicsConnect will ensure the correct message is sent. Patients can receive recall reminders before they are overdue, making sure they can get the preferred appointment.
Research has proven that recommendations from friends and family are more effective than conventional marketing. If activated, ClinicsConnect can automatically prompt patients that had a positive experience to refer their friends and family to your office. Using ClinicsConnect two-way integration, we are able to send your patients friends and family referral emails on their behalf. Additionally, ClinicsConnect extensive reporting system enables practices to track all of their referrals and the patients who are referring them.
Everyone wants to feel valued and appreciated and what better way than to wish them a Happy Birthday! There would never be enough time to contact every patient manually but with ClinicsConnect birthday messages you can offer your patient a promotion on their special day. You can also send newsletters or special offers with click of a button anytime. You can use custom templates for your newsletter and also use our schedular to schedule future newsletters in advance. Of course, multi language option is available.
Benefits | Why Use Clinics Connect
ClinicsConnect two-way integration removes a time consuming step in the process of making confirmation and reminder calls by automating it. Confirmation and Reminders can be done automatically by ClinicsConnect system saving time of your reception staff and also saving money by minimizing staff costs. ClinicsConnect also removes human error factor because of frustration that may creep in repeated work of manual calls or paper based system.
No-Shows is a major loss for any clinic. No-show can be because of careless patient or just a confusion about date/ time. Although some clinics have a penalty policy for no-shows, they end up losing the patient for good if they really charge it. ClinicsConnect automated communication for appointment and reminders reduces no-shows drastically, provides date/ time/ location and leaves an audit trail just in case clinic needs to charge a penalty.
Your practice can grow only when you retain existing patients and get new ones. ClinicsConnect system provides support for both. In today's competitive market, it is more important than ever to understand and manage the overall patient experience at your practice. If activated, ClinicsConnect will automatically send your patients a survey following their appointment to ensure anything can be resolved before it becomes an issue. ClinicsConnect feedback | surveys offer fully customizable reporting, helping you determine your patients perception of your office.
ClinicsConnect integrates with your practice management software, allowing you to customize your messages specific to the appointment type and your patients to confirm their appointments directly into your scheduler. Two-way integration is the key to giving you and your patients an unparalleled end user experience. ClinicsConnect can be integrated with AXIUM, DENTRIX, EzyDent, OpenDental and other practice management systems. ClinicsConnect integration is done with no downtime to your system or clinic.
Click2Approve from ClinicsConnect
Click2Approve, 2-way texting and email confirmation
Click2Approve from ClinicsConnect is the quickest and easiest way to confirm your appointments. After ClinicsConnect emails, texts and phone calls go out, your patients will be prompted to confirm their appointment by clicking a button, replying ‘Y’ or pressing 1. Once this happens ClinicsConnect gets word that your patients have confirmed their appointment. We then go into your practice management software and mark their appointment as confirmed. Just another way ClinicsConnect saves you time.
Voice Appointment and Reminder Calls
Automated phone calls for appointments and reminders
Automated appointment reminder calls from ClinicsConnect save your office valuable time, improve customer & staff satisfaction and increase practice profitability! We know how critical reminder notifications are to reducing no-shows and keeping your practice full. ClinicsConnect appointment reminder calls use a natural voice to create the warmth of a personal phone call. We include patient names and appointment-specific details to deliver a professional and personalized message. Plus, caller id match ensures your office phone number and location are displayed to improve response rate.
Online Appointment Scheduling
Schedule, cancel, modify, check anytime....anywhere
Patients, service providers and staff can make, cancel, modify, check appointments online anytime from the comfort of their home or office or on the move. Smart phone and tablet version also available.
Easy Recall
ClinicsConnect=More Appointments
We understand the importance of an effective recall system to a practice. Consistent cash flow, new treatment plans, and caring for patients vital oral health are all reasons we’ve developed the most effective recall system to-date. No other service or doing it yourself will result in more new appointments than ClinicsConnect.
Reduce No-Shows
Reduce No-Shows...Automatically with Automated Appointment ConfirmationsAutomated email appointment confirmation from ClinicsConnect makes it easy for patients to not only confirm their appointments, but also to get there on time. Unlimited messaging ensures 100% of patients receive timely appointments reminders and requests for confirmation.
When patients don’t show up for their scheduled appointment or fail to cancel their appointment, it costs you more than just the lost appointment. Your time, your staff’s time and the time slot for another patient are all lost when a patient misses an appointment. Reducing no-shows is a critical step to growing your practice, yet many offices still don’t have a plan of action to mitigate and resolve these open appointments and missed appointments. Fortunately PracticeMojo does.
Gap in Care Management
Reporting and communication for Chronic patients
Promoting better health management for chronic patients and savings for payers. ClinicsConnect can help your organization: •Achieve better preventive care and disease management •Improve physician compliance with quality measures and care guidelines, such as HEDIS, IHA •Streamline workflow and patient outreach •Generate Chronic patient reports and communicate automatically using Voice, email and text •Automate Chronic Patient non compliance reporting
ClinicsConnect system can provide:
•Aggregated data from electronic health records (EHRs), practice management systems, pharmacies, labs, and more •Patient registries for common diseases to help you manage populations by promoting evidence-based care, track individual patients and get data on clinical events and lab results •Compliance reports to identify patients who need screenings or other care to better coordinate and close gaps in patient care •Physician alerts when a patient is due for care •Automated workflows to allow physicians to focus on patients •Predictive models that identify those patients at highest risk for hospitalization or further cost and can inform a more intensive care management approach
Our system/ registry can provide actionable detail so you can:
•Track individual patients and identify patients with gaps in care •Drill-down to patient data on clinical events and lab results •Easily communicate with patients to advise that it's time to see the doctor •Give physicians patient-specific reminders and care guidance prior to each patient encounter •Alert physicians to needed care and tests for individual patients. In addition, integrated exception reporting supports the tracking of patients who refuse care or aren't eligible for a specific guideline.
ClinicsConnect system can report on specific data you need, including:
•Sort and group patients by disease, condition, guideline, and/or payer •Reports to optimize patient care and group performance •Details to promote desired physician behavior
Feedback
Review/ Feedback is important
How did you do? Did patient like your clinic? Will the customet your clinic to others? These questions are commonly left unanswered with the standard method of feedback. ClinicsConnect integral feedback service automatically asks the patients/ clients to fill in a quick survey on how you/ your clinic performed. You can instantly review the results on how you are doing and use it to retain client and improve your services.
Alerts
Alerts
With just the click of a button you can notify clients of changes to your clinic/ service provider. This is an efficient way to notify interested parties of appointment cancellations, special events etc. These alerts are sent out with your logo and comes from YOUR e-mail address!
Digital Contact List
Digital Contact List
Every patient who makes/ modifies appointment online is added to a digital address book for you to access at anytime. Think of it as an electronic rolodex. Use this tool to follow up with patients or send them information on well being, health, vaccines etc. This can also be used to generate referrals or fill in slack times!
Reporting
Reporting
We have comprehensive reporting features. Custom reports can also be designed and implemented.
